FAQs

Yes! We are a walk-in facility, we do not currently take appointments.

Not currently. We are working on being able to take appointments in the near future.

Generally, it’s first-come, first-served policy. However, if someone is in an emergency situation (such as chest pain, active vomiting or stroke), we see them right away.

An emergency room treats illnesses and injuries in need of immediate attention, some of which include chest pain, abdominal pain, dehydration, complex fractures and much more.

An urgent care typically treats acute and chronic illnesses and injuries that are non-life-threatening; some of which include common colds, flu, strep throat, lacerations and more.

All health care insurance, including Medicare, set a distinction for first visits in an office or urgent care setting. The new patient charge is typically reimbursed at slightly higher rates than all following visits to the same location, due to the additional work required to set up new accounts and obtaining all the necessary details to make this happen. Established patients are those that have been seen at the office or urgent care in the past three years. The charge for an established patient visit is typically less than the new patient charge.

No. Riverview ER & Urgent Care is a fully licensed emergency room that offers a unique approach to billing. During urgent care hours (7 a.m.- 8 p.m.), we may provide the benefit of courtesy urgent care billing if a medical provider feels urgent care services are appropriate. The final billing classification (emergency room vs. urgent care) is determined based on the resources utilized in your care. This ensures patients receive the appropriate level of care while potentially benefiting from reduced costs when urgent care services are sufficient. You will be informed of your billing class before you are discharged from the facility.

For urgent care services at Riverview ER & Urgent Care, in-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you. Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.

For emergency care at Riverview ER & Urgent Care, state law says (states or requires) that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.

You can expect excellent patient care during a visit with Riverview ER & Urgent Care. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. If at any point you have a question or concerns, you can rest assured that we’re there to help.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner.

With Riverview ER & Urgent Care, you don’t have to decide. We offer both services in one place. When you come to us, we listen to your concerns and what brought you to us and recommend services to help you feel better and get back on your feet.

No. We are in-network with most major insurance carriers, so when you need care and don’t want to or have time to make an appointment somewhere, we are here and ready for you.

Yes. You can ask questions and pay your bill through online bill pay channels. There are multiple channels and numbers to call to answer specific questions. You can find all necessary information on the Bill Pay section of Riverview's website.

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment.

Because we’re a walk-in facility, it’s hard to say when there’s a time that’s less busy than another. If you have questions on wait times, please give your nearest location a call for assistance.

Yes! Our urgent care hours are 7 a.m. – 8 p.m., 7 days a week (excluding major holidays). Our emergency services are available 24/7.

We are in-network with most major insurance networks. You can check with your carrier to see if we are in-network for your specific plan. See our Insurance & Costs page for more information.

For specific billing related questions, you can contact us via phone or through MyChart. Visit the Bill Pay section of the website to find the appropriate path forward.

For urgent care services at Baptist Health Care ER & Urgent Care, in-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you. Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.

For emergency care at Baptist Health Care ER & Urgent Care, state law says (states or requires) that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.