Covid-19 FAQ
We understand that you have questions and concerns when it comes to COVID-19, and we want to provide you with answers. Below is our list of the most Frequently Asked Questions for your convenience. If you have any further questions, please don’t hesitate to reach out to us via our contact us form, here.
In an effort to provide prompt care to the current influx of sick patients and to help avoid the further spread of illness, Riverview Health Emergency Room & Urgent Care locations will now only offer COVID-19 tests to patients currently showing symptoms. Asymptomatic patients can still purchase tests through our lab at the hospital in Noblesville. More information can be found here. For more COVID-19 testing options, visit coronavirus.in.gov.
COVID-19 PCR testing is available for symptomatic patients only, no appointment is required. We are suspending COVID-19 testing to asymptomatic patients and patients seeking testing for travel.
COVID-19 antibody (not active) testing is available for walk-in patients, no appointment is required.
- COVID-19 antibody and PCR testing is done under our urgent care line of services and processed as an in-network urgent care visit.
- This test has not been FDA cleared or approved. Because there are currently no FDA-approved or cleared IgG tests, the FDA has authorized certain tests under Emergency Use Authorization (EUA) if they meet specific criteria.
- We use the Abbott Architect test, which has been authorized by FDA under an Emergency Use Authorization (EUA) for use by authorized laboratories.
- This test has been authorized only for the detection of IgG antibodies against SARS-CoV-2, not for any other viruses or pathogens.
- This test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner.
- This test is NOT a test for SARS-CoV-2 itself and is not represented to be safe or effective for the detection of SARS-CoV-2. No test is perfect, and false-positive and false-negative test results can occur.
Fact sheets for the tests for IgG antibodies against SARS-CoV-2 can be found below.
Yes, we are screening 100% of our patients at the door and ensuring separation of those with signs and symptoms of COVID-19 from those who do not.
We are also going above and beyond all CDC guidelines for cleanliness to ensure the health and safety of our patients and staff.
No. We are operating as usual with no immediate changes to services at this time, except for providing two separate care tracks to keep those with signs and symptoms of COVID-19 isolated from those patients who do not have symptoms. This allows us to have dedicated care teams to keep all of our patients and staff safe. We are monitoring the situation closely and following all CDC guidelines throughout our clinics.
Riverview Health Emergency Room & Urgent Care is open, safe and fully staffed at all three facilities located in Carmel, Fishers and West Carmel/Zionsville.
- Urgent Care is open from 7 a.m. to 8 p.m. daily
- ER is open 24/7
Yes, we are performing COVID-19 antibody test at all three Riverview Health Emergency Room & Urgent Care located in Carmel, Fishers and West Carmel/Zionsville from 7 a.m to 8 p.m. daily. No appointments necessary, walk-ins only.
For directions click here.
Test results range depending on the test.
- Antibody Test you can expect your results in 1-3 days
- PCR Test you can expect your results in 2-3 days
Rest assured, we will call you with your results as soon as we receive them.
If you have been tested for COVID-19, you should immediately return home and quarantine yourself and your entire household until you receive your results. You should not leave your home for any reason other than a medical emergency. Following these instructions is extremely important. Click to view our home care instructions
In an effort to provide prompt care to the current influx of sick patients and to help avoid the further spread of illness, Riverview Health Emergency Room & Urgent Care locations will now only offer COVID-19 tests to patients currently showing symptoms. Asymptomatic patients can still purchase tests through our lab at the hospital in Noblesville. More information can be found here. For more COVID-19 testing options, visit coronavirus.in.gov.
Many insurance companies are covering the cost sharing for COVID-19 related testing and visits through various periods of time. We recommend that patients contact their individual insurance company to verify how their specific plan will process COVID-19 related costs.
COVID-19 antibody and PCR testing is done under our urgent care line of services and processed as an in-network urgent care visit.
According to the CDC, those who have traveled to or from an affected geographic area with widespread community transmission, and are experiencing fever and symptoms of lower respiratory illness, such as cough and shortness of breath. Please visit cdc.gov for updated information.
All visitors to our Fishers location will be asked a series of CDC recommended screening questions before entering the facility.
Anyone who responds with a yes to these questions will be placed on a separate path of care – separated from all other patients with a dedicated care team.
At Riverview Health Emergency Room & Urgent Care we take the privacy of our patients very seriously. Federal privacy laws, also known as HIPAA, require strict confidentiality and prohibits the release of any information about a patient that is part of their medical record, including where they live, work or worship, their medical history, pre-existing conditions, and other demographic information.
If you are diagnosed with COVID-19 you must continue to stay at home and quarantine for a minimum of 14 days. If you develop symptoms that last longer than 14 days, you must be symptom-free for more than 72 hours before you and your household can stop your quarantine. The only reason you should leave your home is for deteriorating medical conditions and medical emergencies. Should you feel your condition worsening, you should immediately call 911 and alert them you have tested positive.
Most people with confirmed COVID-19 infection reportedly have mild to moderate respiratory illness and can be managed at home in coordination with your physician and your local health department. Persons with severe illnesses may be hospitalized. The same guidance applies to all people in your home. View our home care instructions>>
You do not need a doctor’s note. You simply need to tell your employer that per federal regulations and local health department guidelines, you must be at home for 14 days due to suspicion of COVID-19 or a positive test.
Preventing the Spread of COVID-19:
- Stay home, except to get medical care
- Separate yourself from others
- Call ahead before visiting your doctor
- Wear a face mask when out in public and wash hands often
- If you are experiencing worsening symptoms, seek emergency medical attention and let the caregivers know you have COVID-19.
The CDC now recommends that everyone wear a face mask while in public settings where social distancing is hard to maintain, e.g. grocery stores and pharmacies.
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Click on the link to see the CDC’s recommended guidelines on facemasks: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.
For additional information about what Riverview Health is doing at their other facilities, hospitals and visitor information go here: https://riverview.org/covid-19-faq/
In an effort to provide prompt care to the current influx of sick patients and to help avoid the further spread of illness, Riverview Health Emergency Room & Urgent Care locations will now only offer COVID-19 tests to patients currently showing symptoms. Asymptomatic patients can still purchase tests through our lab at the hospital in Noblesville. For more COVID-19 testing options, visit coronavirus.in.gov.
COVID-19 PCR testing appointments are available only at Riverview Health Emergency Room & Urgent Care—Carmel location. Testing is being performed on patients with active symptoms of COVID-19, and appointments are required.